It is first suggested you activate the printer’s internal “Clean Printhead”, “Nozzle Clean”, “Head Cleaning” or “Deep Clean” procedure, etc. If, after adhering to all suggestions provided under ‘Solve My Problem’, your printer continues to exhibit degraded image quality and/or multiple colors are missing, as observed in the printer’s self test page or print quality/nozzle print test report, you may need to manually clean the printhead. Severe Print Quality Issues / Missing Colors (all 4, 5, & 6 ink cartridge printer models): Return the ink cartridge to your ink refill center for refilling. where the ink cartridges park) – refer to PRINTER MAINTENANCE.ĬAUTION:To avoid causing damage to the built-in printhead (or printheads), stop printing when you observe a color has gone out. If you observe ‘cross-contamination’ of one color into another color then this could be caused by a dirty service station (i.e. NOTE:A faded band or missing color indicates cartridge is empty. Faded black in a text document indicates the black cartridge is empty faded black in a photo indicates the photo black cartridge is empty. misfiring / ink starvation) Ink Recovery Test Print_CMYK (pdf) – Use to revive a partially clogged ink cartridge and/or ink bubble trapped between cartridge and print head** * Print a photo or text document. Black-Grey Test Print (pdf) – Use to help identify whether the black cartridge or photo black cartridge is out of ink* (i.e.
6-Color Test Print CMYKLmLc (pdf) – Use to test any standard 6-color printer. Alternatively, a printer manufacturer self-test page is typically included with most printers.Ĥ-Color Test Print_CMYK (pdf) – Use to test any standard 4-color printer. To test the printing performance of color or black individual ink tank cartridges or i f you are not sure which color is presenting an issue then select the appropriate test file below and print, this will help aid in a determination.
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